Help at the counter

Answers about launching, pricing, badges, VAT and your account. Can't find it? Use the help button on any page to ask our assistant or send a request to our team.

Search the help centreSearch

Developers

• Plug in your tools: API and MCP access

  Connect your apps and AI assistants to Launch It Online via REST API or MCP server.

Badges and links

• How badges and links work on Launch It Online

  Display our badge on your site to get published. We'll check it regularly and follow your link if your domain rating qualifies.

Community

• How do I get my shop on the billboard?

  Join the billboard leaderboard by contributing money to your listing. It's a separate paid ranking, clearly labelled.

• How do our leaderboards and Launch of the Week work?

  Three ways to browse top launches: by votes, by paid promotion, or by domain rating. Plus how we pick Launch of the Week.

• How do votes work on Launch It Online?

  Sign in to vote on live launches—one per listing. We keep votes genuine by stopping bulk activity and separating them from paid features.

• How do reviews, follows and community work here?

  Write reviews, comment, follow launches, report problems and build influence by joining in.

Pricing and payments

• Bundle or done-for-you listing: which suits you?

  Two ways to reach other launch sites: manage your own multi-site bundle, or we'll list you and send you the links.

• How does the founder feature work?

  Commission a paid, editor-reviewed article about your founder story, featured on our founders page and newsletter.

• How do I get my shop in the Featured shop spot?

  Put your shop front and centre with a Featured shop placement for $19. It runs for 7 days and is always clearly labelled.

• Refunds on Launch It Online

  When money comes back and when it does not: our decision or mistake means a full refund, breaking the rules means none.

• What does it cost to launch on Launch It Online?

  We explain the price of each product, what you get and how we handle taxes at checkout.

• How VAT and invoices work on Launch It Online

  VAT is added where it's due, how to apply your number, and where to find your invoices.

• How do I use a promo code or gift?

  Enter codes at the cart, see how gifts work, and find out what they reduce.

• How the Product review works

  The paid Product review is a commissioned write-up of your product on its own page, written from your website after you pay.

• How do sponsorships work on Launch It Online?

  Book a homepage, category or newsletter Sponsored slot for your listing.

Your account

• How do I claim and verify my shop's listing?

  Take ownership of your listing and earn the Verified badge by proving you control your company's domain.

• How do I manage my emails and account data?

  Control your notices, change your sign-in email, or close your account and remove your personal details.

• How do I update my shop after going live?

  Edit any part of your listing whenever you like. Changes appear straight away when you save, with no waiting.

• Choose how you hear from us

  Pick your notification channels, frequency and quiet hours at /account/notifications.

• Your founder profile, and when a free listing waits for it

  What goes in your founder profile, why a free listing waits for it, and why a paid launch does not.

• What can you do in your account?

  Find your way around every account page and discover what each one is for.

• Update your logo and homepage screenshot

  Upload, replace or remove your logo, and choose how your homepage appears on your listing.

• How do I update my listing on other sites at once?

  When your company is listed on multiple sites, saving changes to your details here updates them everywhere automatically.

Launching

• Can I add my launch to extra categories?

  Your listing appears in your main category free. You can add up to 3 more for $5.

• Free listing or paid launch – which suits you?

  See what comes with a free listing on Launch It Online, or jump straight to a paid launch.

• How do I relaunch my shop on Launch It Online?

  Relaunch your listing in a later week, keep your votes, and pay a discounted price.

• How do launch weeks work on Launch It Online?

  Your launch goes live in a week of your choosing, or the free queue places it roughly 1-2 weeks ahead.

• What are the locked sections on my free listing?

  Free listings show four profile sections as locked. They open when you upgrade to a paid launch, and what you enter is saved.

• Upgrade your free listing to a full launch

  Turn your free listing into a paid launch for $5. Here's what unlocks and how to do it.

Using the site

• What does the domain age checker show?

  The free domain age checker looks up public domain records and shows registration dates, expiry, registrar details and more.

Getting help

• How to get help when you need it

  Find answers fast with our help assistant, or reach our team by email during office hours.

Getting started

• How do I get my shop on Launch It Online?

  Submit your website, complete your profile, pick a plan, and we'll get you live – either straight away or in your chosen launch week.

• How do I find launches on Launch It Online?

  Browse this week's launches, search by topic or founder, compare products, or sign up for email updates.

General

• What is self-reported revenue?

  Share a month of revenue on your listing. It always carries the self-reported label and the reporting date.

• Writing your founder story, product by product

  A founder story tells the story of one product, written by one of its founders, and shows on that product's listing.

• Your listing's video

  Videos are part of the full profile: they play on the listing of a paid launch.

Still stuck? Contact us. Our team works Mon-Fri 08:00-20:00 UTC and answers every request by email.