Refunds on Launch It Online
When money comes back and when it does not: our decision or mistake means a full refund, breaking the rules means none.
Updated
In short
Purchases are not refundable once paid, as the terms say. This does not affect your statutory rights.
When we take a listing down
There are two possible reasons for taking a paid listing down; they lead to different outcomes. Our decision or our mistake: a full automatic refund of every payment for the listing to the original payment method, plus a credit note. Breaking the terms or the acceptable use policy means no refund at all - not for the listing, not for a listing from a multi-site purchase, not for its add-ons. The paid items come off the site, and we tell you.
Multi-site and crypto
With a multi-site purchase, a take-down by our decision on one site refunds that site's share only; the other listings stay up. Crypto payments are refunded by hand once you have given us a wallet address.
If you dispute a payment
A disputed or reversed payment takes down everything bought with that order until the dispute is settled; if it goes our way, it can be restored.
Refund side effects
First-order promo codes become usable again after a full refund. Two Featured orders, one refunded: the listing keeps the days of the other. If a sponsorship is refunded, its slot dates return to sale.
Questions people ask
- What if you took my listing down by mistake?
- Then every payment for it is refunded in full automatically, with a credit note.
- Do my statutory rights still apply?
- Yes. They are not affected.