How to get help when you need it
Find answers fast with our help assistant, or reach our team by email during office hours.
Updated
Browse our help articles first
Whenever you're browsing Launch It Online, look for the help button—it's there on every page to lend a hand. Use it to search through our help articles, chat with our AI assistant, or send a message straight to our team.
Our assistant is clever: when you're signed in, it can see your account details like your listings, orders and invoices. That means it can explain what's happening and why—for instance, if a listing isn't live yet or why a payment is pending. Rest assured, the assistant can only read your account, never change anything in it. It will never ask you for passwords or card numbers.
Speak to someone on our team
If you'd rather talk to a real person, send a request through the help button or visit /contact. We'll send you a ticket number by email, and we'll reply by email too. Just reply to that email if you want to add anything else.
You can also email us directly at launch@zinndigital.com. We're here during Mon-Fri 08:00-20:00 UTC.
About us
Launch It Online is run by Zinn Digital® Ltd, a company registered in the United Kingdom.
Questions people ask
- Can the AI assistant change things in my account?
- No. The assistant can read your account details to help answer questions, but it cannot make any changes. It also never asks for passwords or card numbers.
- How do I get a reply from your team?
- Send a request through the help button or /contact and you'll receive a ticket number by email. We reply by email during Mon-Fri 08:00-20:00 UTC.
- What if I want to email you directly?
- You can email launch@zinndigital.com at any time. We respond during our office hours: Mon-Fri 08:00-20:00 UTC.