The Support Queen
Fresh on the shelves: Nia Lock's help for everything your customers see and touch
Come on in and meet The Support Queen, the consultancy run by Nia Lock, a business consultant and developer. If your shop faces customers online or on the high street, this is a handy name to know. Nia works remotely with businesses worldwide, from Madrid. The range is wide: SEO, Google Ads, custom website design and development, support ticket systems, AI integrations, knowledge bases and crisis management. There are also custom apps, platforms and automation for when you need something built just for you. You choose how to work together. Take the advice and put it into action yourself, or hand the work over and have it done for you. With a developer's background, recommendations get built, and the focus is on structural fixes rather than tone-only advice.
About this launch
Nia Lock runs The Support Queen, a consultancy built around her work as a business consultant and developer. Her areas are SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
You can treat it as guidance and carry out the steps yourself, or hand the work over so it is done for you. Nia is based in Madrid and works remotely with both online and physical businesses around the world.
What it does
- Organic search visibility and SEO-led growth
- Paid search campaigns through Google Ads
- Websites designed and built around your needs
- Ticketing setups for customer support
- Plugging AI into your support flow
- Help centres that let customers find their own answers
- Steering through disputes and reputation emergencies
- Tailor-made apps, platforms and automated workflows
Pricing
Pricing model: Paid
Shopper questions
What exactly do you do?
Anything customer-facing: SEO, Google Ads, web design and development, bespoke apps, support systems, AI integrations, knowledge bases and crisis management.
Do you only advise, or can you implement?
Both. Nia can build the dashboards, workflows, help centres and integrations she recommends.
Can you help with AI customer support?
Yes. AI live chat and AI ticketing resolve routine questions and hand difficult or sensitive cases to a human.
What does a consultation involve?
A conversation about where support is hurting and what good looks like, leaving you with practical ideas. Implementation can be scoped together.
What kind of businesses do you work with?
Both online and physical. From a small company drowning in support, to a salon or gym that wants its own custom billing or customer-retention app, right up to large, established names — I've worked on everything from PBN.LTD (a major hosting company) to SEO for Vivastreet. I'm based in Madrid and work with clients worldwide, remotely.